FAQs
Customer Support
What if I want to speak to someone?
What if I want to speak to someone?
Contact us with any questions, concerns, or feedback. We will be sure to get back to you as quickly as possible. However, please note that inquiries sent on weekends and evenings may not receive a reply the following Monday.
Ordering & Payments
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! As long as your order hasn't shipped we can cancel it. Get in contact as soon as possible so we can action this for you.
Do you offer bulk or wholesale orders?
Do you offer bulk or wholesale orders?
Yes, we offer bulk discounts and wholesale options for businesses, events, or special occasions. Contact us for more information on pricing and lead times for bulk orders.
What payment methods do you accept?
What payment methods do you accept?
We currently accept all major debit and credit cards as well as PayPal and Klarna & Clearpay.
Shipping & Delivery
What countries do you ship to?
What countries do you ship to?
We currently only ship to the United Kingdom.
If you want a card sent to a different destination, please contact us.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
- Royal Mail - Second Class - delivery aim: 2-4 business days after dispatch
- Royal Mail - First Class - delivery aim: 1-2 business days after dispatch
Occasionally these times can be longer due to adverse weather, national holidays, postal strikes or busy periods such as Christmas.
If you still don't have your card after 7 business days please get in contact.
Do you offer express shipping?
Do you offer express shipping?
Yes, we offer express shipping options at checkout for an additional fee. Please check the delivery options during checkout to see the available services and costs.
Product Information
What materials do you use for your cards?
What materials do you use for your cards?
All our cards are made from 100% recycled cardstock sourced from post-consumer waste. Our commitment to sustainability means that our packaging is plastic-free as well, ensuring that every card you purchase is eco-friendly.
Where are your cards made?
Where are your cards made?
Our cards are proudly made in the UK. We’re based in Wool, Dorset, near the Jurassic Coast, and we work with local suppliers to minimise our environmental footprint.
Do you offer custom or personalised designs?
Do you offer custom or personalised designs?
Yes! We love working with our customers to create personalized designs. Whether it's a unique message or a completely custom illustration, feel free to reach out to us for custom orders.
What sizes are your greeting cards?
What sizes are your greeting cards?
We offer 3 sizes of cards:
- Small - 4x6in (105x148mm)
- Large - 5x7in (127x178mm)
- Square - 5.5x5.5in (140x140mm)
Returns & Issues
What if my card arrives damaged?
What if my card arrives damaged?
We’re sorry to hear that! If your card arrives damaged, please contact us with a photo of the issue, and we’ll be happy to send a replacement or offer a refund.